Policies & Procedures

Privacy Policy

This privacy notice discloses the privacy practices for www.stonewealthmanagement.co.za.

This privacy notice applies solely to information collected by this website.
It will keep you updated regarding the following:

  1. What personally identifiable information is collected from you through the website and how it is used.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (example: Physical delivery of a product). Unless you ask us not to, we may contact you via email in the future to tell you about new products or services, or changes to this privacy policy.

Your Access to and Control Over Information.

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  1. See what data we have about you, if any.
  2. Change/correct any data we have about you.
  3. Have us delete any data we have about you.
  4. Express any concern you have about our use of your data.
Security.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or email.

Registration.

In order to use this website, a user may be required to complete a registration form. During registration, the user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Book Orders.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Cookies.

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing of information.

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or:

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Other website links.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys.

From time-to-time our site requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Conclusion.

If you have any concerns or queries, please contact us via telephone or email so we can resolve timeously.

Terms & Conditions

Welcome to our online store. By visiting our store, you automatically accept the below terms and conditions. Please read all the information concerning our guidelines, terms, and agreements carefully.

We take your privacy very seriously. Under no circumstances will your information be distributed, sold, or shared. Should you at any time feel your privacy has been compromised please contact us immediately to discuss. +27 31 832 4555

Please note that our website contains numerous trademarks which may belong both to our company and third-party companies. Using logos, icons, and service names are prohibited in any manner that is likely to cause confusion amongst our customers and will be considered a violation of copyright law. We reserve the right to make changes to these terms and conditions at any time without prior notifications. Our business is located in South Africa and the laws of the country shall govern any interpretation of these terms and conditions.

Shipping & Delivery.

All orders are shipped via different postal/shipping providers. We currently make use of The Courier Guy. Orders will be delivered within the time frame advertised during checkout as per your chosen shipping method.

Privacy & Security.

Our website www.stonewealthmanagement.co.za makes use of an e-commerce store to sell relevant financial literature. The use of any product bought from this website is at the Buyers own risk. The Buyer indemnifies and holds the provider harmless against any loss, injury, or damages which may be sustained as a result of using the products sold on this website.

The private information required for executing the orders placed through our e-commerce facility, namely the user’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number, will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances. Stone Wealth Management currently makes use of PayFast and Zapper for its payment transactions, using their securely encrypted site for User protection.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse our website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the Buyers chosen delivery address.

Return Policy.

If you are not satisfied with your purchase, it may be returned to us within five days of receipt. We do not offer refunds. Postage is non-refundable and customers are responsible for all associated shipping/delivery costs. If the product is defective, we will send you a replacement free of charge once we have receive the defective product from you. In order to accept your returned item, please ensure that you contact us via email beforehand on:
admin@stonewealthmanagement.co.za

For all returns, please include the following information:

  1. Your full name
  2. Your physical delivery address
  3. Your email address
  4. Your contact number
Ordering.

All orders can only be done online via this website. We do not allow collections, telephonic or email ordering at this time. Should this change we will update our site accordingly.

Book Orders.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Payment And Pricing.

The price listed on this site is the price you will pay for the item (including VAT @ 15%) and all payments are done via credit, debit or other payment methods, catered for by our website.

Complaints Resolution Policy

This is the official Complaints Resolution Manual implemented for Stone WealthManagement (Pty) Ltd.

Click on the button below to download the pdf.

Conflict of Interest Management Policy

This Conflict of Interest Management Policy does not change our existing conflict ofmanagement procedures but intends to document them in simple form as required by theFinancial Services Conduct Authority.

Click on the button below to download the pdf.

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